Return on investment

Operational value from removing repetitive handling. Adjust the assumptions to match your team — the figures recalculate instantly.

Estimated annualised operational value

£34,100

£11 per request × 3,000 requests / year. Estimate.

Estimated pilot payback

1.7 months

Pilot £4,900 ÷ £2,842 estimated monthly value. Estimate, not a guarantee.

Assumptions

Hourly employee cost62 GBP/h

Manual minutes / request14 min

KERN minutes / request3 min

Annual request volume3,000 / yr

Pilot price4,900 GBP

Requests processed

244

Hours saved (observed)

44.7 h

Operational value (observed)

£2,773

Saved per request

11 min

Avg manual handling

14 min

Avg KERN handling

3 min

How is this calculated?

Every figure is transparent — no hidden factors:

value / request = (manual − KERN) minutes ÷ 60 × hourly cost = (14 − 3) ÷ 60 × £62 = £11

annualised value = value / request × annual volume = £11 × 3,000 = £34,100

pilot payback = pilot price ÷ (annualised value ÷ 12) = £4,900 ÷ £2,842 = 1.7 months

Observed figures use the 244 requests processed in this environment. Annualised figures apply the assumptions above. All values are estimates.